Frequently Asked Questions

How to add safe sender
Last Updated 5 months ago

Gmail


To ensure that you receive emails in your inbox, you can add the email address to your contact list. If one of our mails has been moved to the spam folder, you can mark it “Not Spam” to whitelist it.

  • Select contacts from the options on the left side of the Gmail Inbox.
  • Select Create Contact on the top menu.
  • Enter the email address in the primary email box.
  • Select Save.

MacMail


  • Open the email.
  • Ctrl-click the sender’s email address and select “Open in Address Book.”
  • Verify the sender’s contact details.
  • Click Save.

Mozilla Thunderbird


  • Check if your contact’s email is in your Junk folder, right-click on the email and choose “Mark As Not Junk”.
  • Click Address Book.
  • Make sure that the Personal Address Book is highlighted.
  • Click New Card, the New Card window will display.
  • Under the Contact tab, copy your contact’s “From” address and paste it into the Email dialog box.
  • Click OK.

MSN


  • Select Settings: Email | Junk e-mail (bottom left, just above Calendar).
  • From the E-mail settings screen, select Junk E-mail Guard.
  • Select Safe List.
  • Enter the email address.
  • Example: You can either enter a specific email address or use *xxxxx.com or @xxxxx.com to whitelist the domain (replace the xxxxx with the domain name).
  • Select Add.

Outlook


  • For 2003, 2007 and Express – Without an example email address in your inbox:
    1. Select Actions from the toolbar at the top of the screen.
    2. Select Junk E-mail.
    3. Select Junk E-mail Options
    4. Click the Safe Sender tab.
    5. Click Add.
    6. Type in the email address you wish to add to your safe sender list.
    7. Click OK.

  • For 2003, 2007 and Express – With an example email address in your inbox:
    1. Open the email.
    2. In the Toolbar options at the top, click the Safe Lists drop-down.
      Note: This is located in the “Junk Email” section
    3. Select “Add sender to Address book”.
    4. Click OK.

  • For 2003, 2007 and Express – To white list an entire domain:
    1. Open the email.
    2. In the Toolbar options at the top, click the Safe Lists drop-down.
      Note: This is located in the “Junk Email” section
    3. Select “Add Sender’s Domain (@example.com) to Safe Senders List.
    4. Click OK.

  • For 2010
    1. In Outlook, go to the Home tab.
    2. Click the Junk button.
    3. Choose “Junk E-Mail Options” from the drop-down list.
    4. Go to the Safe Senders tab.
    5. Type in either the email address or the domain name you wish to add.
    6. Click OK.

  • For 2013
  1. In Outlook, go to the Home tab.
  2. Click Junk > Junk Email Options.
  3. Select the Safe Senders Tab and click Add.
  4. In the Add address or domain box, enter the email address or the domain name you want to whitelist.
  5. Click OK and close the window.
  • Express
    1. In Outlook, go to the Tools menu.
    2. Select “Address Book”.
    3. Click New and select New Contact from the drop-down menu.
    4. Type in email address and include any details you want.
    5. Click OK.

Yahoo


In Yahoo Mail, your Contacts list is your whitelist. To add the From Address to your Yahoo Contacts:

  • Open your Yahoo mailbox.
  • Click the address book icon under the Yahoo! Mail logo. When you roll your mouse over it, it will say Contacts.
  • Click "New Contact".
  • Fill in the fields of your Contact.
  • Click Save

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